Interpersonal Skills Courses
Coaching and Mentoring
Through exercises and practice, you will be to explore and extend the range of tools you use in your organisation to develop individual performance; gaining an understanding of what approach to use and when to use it. The session separates coaching from mentoring, and provides practical tools to enable you to inspire, motivate and develop your people
Confidence with Customers
Develop practical insights into the meaning of customer care using discussion, exercises, case studies and sharing past experiences. You will practise the inter-personal skills needed when dealing with customers, both internal and external
Dealing with Conflict
Through discussion and participation, you will identify both the source and the effects of stress on you and your life. Exercises and activities will encourage you to apply the techniques discussed to your own situations
Dealing with Difficult & Aggressive Behaviour
During this course delegates will use a variety of learning methodologies, including presentation, role play and discussion forums
Delegating Effectively
This interactive course will offer you practical examples and tools for you to take bake to the workplace; you will use role plays and exercises to practice putting the newly acquired delegation skills into practice
Interpersonal Effectiveness
This workshop will enable you to think differently about your day-to-day interactions, assess your own style and identify ways to develop new and highly effective approaches to manage productive relationships
Making a Successful Presentation
A highly participatory Course will require delegates to deliver a presentation to the rest of the group at both the start and the end of the module. This learning activity will be supplemented with group discussion
Motivational Techniques
Using questionnaires, exercises and activities that practically demonstrate the importance of effective teamwork you will better understand how to build, co-ordinate and manage a successful team
Team Building
An interactive course offering practical examples and tools for you to take back to the workplace
