Communication Skills Courses
Email Etiquette & Best Practice
This seminar focuses on how to benefit both personally and organisationally from Email Etiquette and Best Practice and will provide information and practical support to get people motivated and improve personal and organisational usage of email as a communication mechanism
Assertiveness
This course uses interactive sessions, comprising discussion and feedback to help build sound communication skills. There is an opportunity for self-analysis and guidance on implementing assertiveness
Dealing with Conflict
Through discussion and participation, you will identify both the source and the effects of stress on you and your life. Exercises and activities will encourage you to apply the techniques discussed to your own situations
Dealing with Difficult & Aggressive Behaviour
During this course delegates will use a variety of learning methodologies, including presentation, role play and discussion forums
Delegating Effectively
This interactive course will offer you practical examples and tools for you to take bake to the workplace; you will use role plays and exercises to practice putting the newly acquired delegation skills into practice
Effective Communication Skills
Through questionnaires, discussion and practical exercises you will examine your current style of communication to highlight and build on what is working well for you. The course will provide techniques to enhance communication in order to achieve your development goals
Effective Telephone Skills
You will identify common barriers to successful telephone communication. You will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers. Role-play will also be used with real life examples to ensure the course is relevant and applicable
Interpersonal Effectiveness
This workshop will enable you to think differently about your day-to-day interactions, assess your own style and identify ways to develop new and highly effective approaches to manage productive relationships
Making a Successful Presentation
A highly participatory Course will require delegates to deliver a presentation to the rest of the group at both the start and the end of the module. This learning activity will be supplemented with group discussion
Managing Your Project
Group discussions, questionnaires, video and case studies are used to make this a highly interactive and participative course and can be combined with our two day Microsoft course to offer a fully comprehensive approach to managing projects.
Motivational Techniques
Using questionnaires, exercises and activities that practically demonstrate the importance of effective teamwork you will better understand how to build, co-ordinate and manage a successful team
Successful Negotiation Skills
Try out ideas and skills in situations that can prove you as a successful negotiator. By practising the key stages of the negotiation process, you will identify the defining moments where choosing the right strategy can make all the difference.
Team Building
An interactive course offering practical examples and tools for you to take back to the workplace
