Dealing with Conflict
Course duration – 1 day
”Don’t let stress affect your decisions & performance.”
Business scenario
Of all the issues people tend to avoid, conflict tops the list. Unresolved conflict often demotivates, can lead to serious working relationship issues and loss of productivity. Conflict Resolution training is your opportunity to get to the heart of the problem and solve it.
Who will benefit?
Managers, supervisors, team leaders and anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.
Course objectives
By the end of the course, delegates will be able to:
- Understand the difference between pressure and stress
- Recognise causes of stress in yourself and others
- List strategies to avoid stress
- Create a plan to manage pressure in your life
Course content
- Recognise the difference between potentially harmful stress and healthy challenge
- Identify what stress is for yourself individually; recognise what situations you are likely to experience as personally stressful
- Identify the range of stress symptoms – physical, behavioural and mental/emotional – which can affect you and others
- Build strategies for taking control, pre-empting potentially stressful situations, managing pressure, tough demands and challenging schedules pro-actively
- Being able to develop a personal set of positive techniques for managing and reducing stress symptoms when you experience them
Course features
Through discussion and participation, you will identify both the source and the effects of stress on you and your life. Exercises and activities will encourage you to apply the techniques discussed to your own situations.
