Customer Services Courses
Implementing Exquisite Customer Care
Julian Reiman is an acclaimed expert in Customer Care with experience of implementing exceptional customer care programmes internationally. Come and learn how Exquisite Customer Care can add to your bottom line.
Confidence with Customers
Develop practical insights into the meaning of customer care using discussion, exercises, case studies and sharing past experiences. You will practise the inter-personal skills needed when dealing with customers, both internal and external
Help Desk
This course will use an mixture of learning styles and will include role play, discussions and group activity to maximise learning gain
Help Desk Team Building
This course will use a mixture of learning styles and will include role play, discussions and group activity to maximise learning gain
Making a Successful Presentation
A highly participatory Course will require delegates to deliver a presentation to the rest of the group at both the start and the end of the module. This learning activity will be supplemented with group discussion
