Telesales Techniques
Categories:
Course duration – 2 days
“Impress customers and win business with professional communication”
Business scenario
Turn unstructured phone conversations into persuasive and effective sales gambits. This two day course will help you make more money for you and your organisation through powerful phone sales. It is aimed at Telesales professionals and those who receive a high volume of calls from customers or alternatively make sales or appointment-setting calls.
Who will benefit?
This course is for telesales and customer service personnel who deal with in and out-bound sales calls and make sales appointments on the phone.
Course objectives
By the end of the course, delegates will be able to:
- Make your calls more effective by using the sales strategies covered
- Identify exact customer needs through perceptive questioning techniques
- Close the sale through basic negotiating techniques
Course content
- The Vital Importance of First Impressions
- Telephone Tactics
- Your Voice
- Questioning Techniques
- Listening Skills
- Why People Buy
- Planning Outgoing Calls
- Making Cold Calls
- Making Appointments
- Opening a Call Positively
- Using Benefits Effectively
- Establishing Needs
- Building Your Case
- Dealing with Questions
- Handling Objections
- Closing the Call and Securing the Business
- Practical Exercises
- Individual Self Development
Course features
You will develop practical insights into the meaning of good telephone skills using discussion, exercises, and case studies and sharing past experiences.
